You know SAP

German SAP customers are using a meeting in Nuremberg to complain that the company should do more to make its products usable.

The German-speaking user group of the business software team: Deutschsprachige SAP-Anwendergruppe e.V. (DSAG) – members surveyed (PDF) to find out how well the company's products were helping the digital transformation.

The overwhelming message was that many in the group don't have much faith in SAP.

The survey found: "Only 24 percent of DSAG members feel well informed by SAP. 45 percent rely partly on product strategy [its] while 30 percent of users do not trust it. "

Customers have some solid advice on how SAP could improve.

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These include: better integration; uniform master data; enhanced and stable functionality; and scalable solutions and licensing models.

SAP users said that digitalization projects are being driven by the need to improve existing business processes (62 percent), with 40 percent of projects driven by the development of new models of business. [19659002] The barriers to this are not all SAP's fault: 42 percent of respondents blamed the lack of staff and money, and 38 percent mentioned an underdeveloped digital corporate culture.

More than half of the projects fail to be successfully implemented, either for technical or organizational reasons.

Last year, the German supermarket Lidl allegedly canceled an SAP project after spending around £ 500 million trying to make it work. SAP in hybrid environments, the biz software provider needs to improve and simplify license agreements.

The survey was conducted online during the summer in Germany, Austria and Switzerland, with more than half of the respondents, out of a total of 271, working in companies with between 500 and 5,000 employees.

An SAP spokesman sent us the following: "The survey showed that 70 percent of customers in Germany, Austria and Switzerland are satisfied with SAP's product strategy. We take our customers' comments seriously. We have always been in close contact with our customers and user groups, especially with DSAG. Our approach is a perfect integration of all our products and their scalability for a local, cloud-based or hybrid solution. " ®

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