Support Centre – Advanced PHP Ticket System Free Download

Support Center-Advanced PHP Ticketing System It is a powerful PHP script that allows users to create tickets and get support from staff. It comes with a built-in knowledge base so you can create detailed documentation that provides additional support.

You can create and limit employees to specific ticket categories, get notified about newly created tickets, and more. We provide great support and it is very easy to install. It also has a built-in optional payment system that allows users to create premium plans that users can purchase for support. It’s powered by MYSQL and PHP with CodeIgniter 3.1.9, so it’s a very powerful solution.

Features of the support center:

  • Users can register an account or create a ticket by creating a guest.
  • Guest ticket creation can be turned off in the admin panel.
  • Create categories and subcategories (step 1) to better organize your tickets.
  • By assigning employees to specific categories, you can only see tickets created in that area.
  • Receive notifications for newly created tickets with a notification system (including email notifications).
  • Users can rate tickets. You can view the rated tickets in the report section.
  • You can easily search for tickets in the system using the ajax implementation search system.
  • Each ticket can be assigned an employee.
  • The Tickets section displays all tickets created in the added category.
  • The Assigned Tickets section displays all assigned tickets.
  • Create custom fields for tickets to collect additional information. Show custom fields only for specific categories.
  • Custom Envato API field to verify Envato product code + support period.
  • Email piping supported for clients; It only supports IMAP.
  • Attach the file to the ticket. You can disable it in the admin panel.
  • Manager notes allow employees to leave notes on tickets that are not visible to clients.
  • With canned answers, you can quickly respond to tickets.
  • Merge ticket option
  • Tracks how long it takes for a ticket to be marked as closed.
  • Create custom status for tickets
  • Tickets marked publicly allow users to view tickets that are not.
  • Users can register for an account using the quick and easy registration page.
  • To prevent bots from sending spam to your site, Captcha has enabled the registration page (you can disable it in the admin panel). You can use the default captcha or Google reCaptcha.
  • Users can also use their social network accounts to register for an account, so they can sign up for the site faster!
  • The login system has a Forgot Password page where users can reset their password via email.
  • Prevent spam by making sure your email address is unique and valid.
  • Passwords are encrypted using the PHPass library to make sure your data is safe!
  • You can disable registration in the admin panel and in the social login options.
  • Create custom fields to collect additional information about users.

Download link

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