Amazon and Kohl's are expanding their partnership that allows customers of the former to return their items to the latter's retail stores. Starting in July, Kohl & s will return the items you have ordered from Amazon and want to return them for a refund. It is also not necessary to pack them in a box; The retailer will handle all aspects of the shipment and return the items to one of the Amazon return centers in your name. And everything is completely free. Kohl's offers this convenience since 2017 in approximately 100 of its stores, but in July it will be available in all locations.
Kohl & s says it will take all "eligible" purchases from Amazon. I asked the company what items would be considered ineligible in the program, but I guess they are mainly large objects or other illogical things to enter a store. Also, you probably will not be lucky if your article comes from an external Amazon market vendor.
"I think the return initiative is one in which we can really take advantage of the strengths of others, I think one of the benefits of being in the brick and mortar and having an online business is to accommodate the returns Easy, "Kohl & s CEO, Michelle Gass, told CNBC in an interview, noting that" 80 percent of the United States lives within 10 miles of a Kohl's. "
What does Kohl get out to be the intermediary between you and Amazon? The possibility of you buying something when you make the trip, of course. "If we move forward, it really is necessary that we both win," Gass said of the previous pilot with Amazon. Apparently, it has proven to be exactly that.
To return something from Amazon with Kohl's, it really starts the process on the Amazon website and then chooses Kohl's delivery as their preferred return method. Amazon facilitates returns of purchases online, whether you want a prepaid shipping label to send it by mail or you prefer to leave something in an Amazon Locker location. But this option could be popular with people who prefer to do it in person, assuming they can wait in the customer service line in their Kohl area. At least the parking lot should be easier: the retailer installed dedicated parking spaces for customers who make Amazon returns at some of their stores during the pilot phase.