Samsung delays Galaxy Fold indefinitely: "We will take measures to strengthen the display"

Samsung has confirmed the previous day's reports that it is postponing the launch of its $ 2,000 Galaxy Fold phone only a few days before the date it was originally scheduled to go on sale. "We want our customers to have the best possible experience, so, after the initial comments, we have decided to delay the launch of the Galaxy Fold that changes category to make sure it meets the high standards we know it expects from us." "The company said." We plan to announce the release date [new] in the coming weeks. "

Previously, The Wall Street Journal reported that the Fold will not reach the shelves until May, as soon, but Samsung is giving itself a lot of room for maneuver with its deadline of non-commitment In an email to customers who have already ordered the Fold, the company said it can expect a revised update of the shipping details in two weeks (which would be May 6.) US operators AT & T and T-Mobile are also scheduled to carry the premium device.

The durability of the Galaxy Fold has been questioned after several review units failed in rapid succession problems with their screens Some units were broken after the confusing "protective layer" was removed from the screen by mistake, but in other cases (like The Verge & # 39; s), the Fold failed catastrophically after only a day or two of normal use. With our first unit, the debris seemingly made its way into the hinge and under the inner screen. The CNBC review device also failed for no obvious reason.

"The initial findings of the inspection of problems reported on the screen showed that they could be associated with the impact on the exposed upper and lower areas of the hinge. There was also a case in which the substances found inside the device affected the performance of the screen, "Samsung said on Monday.The company will" take measures to strengthen screen protection ", which I think could be in order If that's the case, it could be a long time before Samsung makes a second attempt to release the Fold. Are we still talking about spring? Maybe the summer? Does this thing come out before the Galaxy Note 10? know more once Samsung's promised update arrives in a couple of weeks. "Its preorder guarantees its place in the queue for this innovative technology," Samsung told customers.

Samsung also addressed the other point of controversy. in his statement on Monday: that strange protective layer. "We will also improve the guide on the care and use of the screen, including the protective layer, so that our clients obtain the maximum benefit of your Galaxy Fold, "said the company. Samsung had previously confirmed that it would include written warnings to consumers not to remove the layer, which looks like a traditional screen saver. The commercial version of T-Mobile of the device now delayed had a label on the same screen.

Although it is disappointing for consumers who had already placed an order for Samsung's unique futuristic phone, this delay is certainly the right decision. Sending a product that was too fragile would have harmed not only Samsung's reputation, but also this entire emerging category of mobile devices with folding screens, if the extremely high initial cost was not enough to deter consumers.

But aside from fixing the fold, Samsung must also evaluate how this phone was so close to the shipment with what appear to be serious design flaws. If it were not for a wave of negative pulsations just before it was too late, who knows where we would have ended up.

Samsung's full statement on the Galaxy Fold delay is as follows:

Recently, we presented a completely new mobile category: a smartphone that uses multiple technologies and new materials to create a screen flexible enough to fold it The excitement surrounding the Galaxy Fold encourages us.

While many reviewers shared with us the great potential they see, some also showed us how the device needs additional improvements that could guarantee the best possible user experience.

To fully evaluate this feedback and perform more internal tests, we have decided to delay the launch of the Galaxy Fold. We plan to announce the launch date in the coming weeks.

The initial findings of the inspection of problems reported on the screen showed that they could be associated with the impact on the exposed upper and lower areas of the hinge. There was also a case in which the substances found inside the device affected the performance of the screen.

We will take measures to strengthen the protection of the screen. We will also improve the guide on the care and use of the screen, including the protective layer, so that our customers get the most out of their Galaxy Fold.

We value the trust that our customers place in us and they are always our top priority. Samsung is committed to working closely with customers and partners to advance the industry. We want to thank you for your patience and understanding.

Update April 22, 2:30 p.m. ET: The article has been updated to include more details of an email that Samsung sent to Galaxy Fold customers.

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