Samsung charged with misleading Galaxy phone owners over water resistance

The Australian Competition and Consumer Commission (ACCC) is bringing Samsung to court over allegations that it misled customers about the nature of the water resistance of several phones. Samsung has been presenting phones in or near inadequate environments, such as swimming pools and oceans, since 2016, according to the ACCC, when it did not have a base to make this representation.

Galaxy phones would be suitable for use in, or for exposure to, all types of water, including in ocean water and swimming pools, and would not be affected by such water exposure during the lifetime of the water. phone, when this was not the case. "The ACCC president, Rod Sims, said in a statement that the lawsuit is based on a review of more than 300 ads.

It is announced that several Galaxy phones have IP68 water resistance, which means they can last In waters of 1.5 meters deep for 30 minutes, but as the ACCC points out, that does not cover all types of water, and Samsung itself says that the Galaxy S10 is not recommended for use on the beach. "Samsung showed that the phones Galaxy used in situations where they should not be to attract customers, "says Sims, arguing that consumers value water resistance as a feature and were denied an informed option.

Samsung tells Reuters it supports its marketing and plans to fight the case.

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