PlayStation Store will now refund preorders and games, but only if you haven’t downloaded them

Sony has promulgated a refund policy for purchases made on the PlayStation Store. This starts today, it's no coincidence, since Sony has just stopped external retailers from selling digital download codes for products that can be traded on the PlayStation Store. The terms of the refund differ slightly depending on the type of content you are returning, but with the exception of subscriptions such as PS Plus and PS Now, you will not be able to get credit for a purchase once you play it, or even Download it.

For advance orders, you have up to 14 days from the date of purchase to receive a refund, but only if you have not started to download or transmit the content, this includes pre-loading. If you are eligible to recover your money, Sony will return it to the original payment method. This is the best case.

Things are worse for the games that were already released and all the DLC, including the season passes. You still have 14 days from the day of purchase to get a refund if you have not downloaded or played the content. What is worse is that, instead of getting a refund to the original payment method, you will get a PSN portfolio credit. To avoid frustration with your refund process, Sony suggests deactivating the "Automatic downloads" feature, so that it is not accidentally invalidated when you get a refund.

It is safe to say that most PS4 owners probably have the "Automatic downloads" feature enabled, as it allows you to jump directly into the game when you have free time. The worst part of having a console is to wait for a game to be downloaded, or even to install a last-minute patch. The new reimbursement policy is that Sony essentially asks its users to turn off one of the PS4's biggest comforts for security reasons when buying games.

Subscriptions to PlayStation Plus or PlayStation Now can be refunded within 14 days of purchase, but those will also credit your PSN wallet in lieu of your original payment method. Sony states that you can prorate the refund depending on the amount of your expired subscription, so do not be surprised if the original purchase amount is not returned.

Sony says it will allow refunds in the download. The content considers it "defective", but that is a rather nebulous phrase. It is not likely to deliver refunds if a game has errors, although it can do so if those errors create problems wide enough for the developer to recognize, such as when BioWare responded to Anthem by randomly turning off the PS4 consoles.

Since Sony has secured the exclusive rights for sales of digital products from its PlayStation Store, it is not surprising to see that it takes over the reimbursement process. However, given how relaxed it is part of the competition, it seems to be missing. Steam, for example, will refund your original payment method up to 14 days after purchase, even if you played the game in question for less than two hours.

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