Contrary to common fears about how robots will impact jobs, leaders around the world report greater adoption of artificial intelligence (AI) and robots at work and many receive it with love and optimism.
According to the second annual "Study at Work" study of 8,370 employees, managers and human resources leaders in 10 countries, including the UAE, conducted by Oracle and the Future Workplace research firm, 64% of the people trust a robot more than their managers and half have turned to a robot
Rahul Misra, vice president of applications at Oracle Lower Gulf, told TechRadar Middle East that 82% of people think that robots can do things better than their managers.
In the United Arab Emirates, respondents said that robots are better at keeping work schedules (42%), solving problems (34%) and providing unbiased information (32%), while the three main tasks in Those that managers are better than robots were understanding feelings (46%), training them (32%) and evaluating team performance (25%).
“UAE is building a future based on technological innovation. Anything where the role of managers does not have an emotional quotient, people believe they can work with a fact-based model, "he said.
Invisible operation that takes place
The adoption of emerging technologies is much more here in the United Arab Emirates, he said and added that the United Arab Emirates is a young nation, built by expatriates and the generation is a mixture of X, Z and millennials.
In addition, he said that [youth] have seen a great deal technology that supported economic growth
"The concept is that they want an experienced economy to move away from fossil income to non-fossil income. When you want an experienced economy, you can't do it with the human touch that has been there all time and the whole process. What we have seen more and more is that there is a concept of automation as much as possible. A new emerging concept called – invisible operation – is emerging, "he said.
The invisible operation is the concept of using less human interaction and more and more ability to leverage technology so that your experience with the service is much better. Human experience is prone to mistakes.
“It is the only country in the world that has an AI Minister and talks about the happiness index. The UAE has understood that if they want to continue with their economic growth, they have to be very strong in the fundamentals and that is where we see that the adoption of emerging technologies is increasing, ”he said.
However, he said that the hype around AI has always been there decades ago, but the only difference is that it has become "much more prominent in our daily lives."
AI became a commodity
"In the next year or two, I believe that AI will become a commodity since it is touching every aspect of our life. In the workplace, this trend is to be much more prominent. Digital assistants and chatbots will become the norm. If I can do everything in voice, will I write? Our behavior change is driving everything around us, "Misra said.
The study showed that in the UAE, more men (76%) than women (64%) have resorted to AI on their managers and men (61%) have a more positive view of AI at work than women. women (55%).
“AI is changing the relationship between people and technology at work and is reshaping the role that teams and human resources managers must play to attract, retain and develop talent. As a result, the traditional role of human resources teams and the manager is changing, "he said.
The study showed that workers in the United Arab Emirates, China and India have adopted AI twice as much as those in France and Japan and AI are becoming more prominent with 50% of workers who currently use some form of AI at work compared to only 32% last year.
In addition, workers in India (60 %) and China (56%) are the most excited about AI, followed by the United Arab Emirates (44%), Singapore (41%), Brazil (32%), Australia / New Zealand (26%), Japan (25 %), USA (22%), United Kingdom (20%) and France (8)%).
“AI is a use case and the project is a journey and improves over time by reading and Analyzing the data The impact of AI on work is just beginning and organizations should focus on simplifying and securing AI at work or risk staying back, "he said.