Mysterious botched code upgrade breaks voicemail for unlucky AT&T punters for weeks


Some AT&T customers cannot access their voice messages due to a defective software update.

Subscribers began complaining about a week's mistake in the online support forums of the US telecommunications giant earlier this month. Messages such as "Service unavailable" or "Voicemail unavailable" appeared on people's cell phones every time they tried to dial in their voicemail. The problem seems to affect any number of iOS and Android users across the United States.

"We are aware that some clients may have difficulty recovering their voicemail due to a problem with the provider's server," the telecommunications company confirmed on its message board. "We are in contact with the supplier while they work to solve it and apologize for any inconvenience this may cause."

An AT&T spokesman told The Register on Thursday that the cause of the failure was related to the software. “A recent software update for some devices may be affecting our customers' voicemail. We are working with the device manufacturer to issue a patch to resolve this and apologize for any inconvenience this has caused. ”

Confusingly, AT&T sometimes blames the manufacturer of" devices "or" a provider server "for the voicemail problem. above. Its public relations officials declined to comment specifically on what and where the problem is and what is affected. The devices could mean phones, or possibly a back-end system, also known as this mysterious "vendor" server. Jay Peters in The Verge also encountered a brick wall with AT&T yesterday at this point.

Meanwhile, back at the AT&T forum, where complaints extend over 40 pages, a player said the service has been broken since the end of September:

mysterious botched code upgrade breaks voicemail for unlucky att punters for weeks Click to enlarge

1571979331 925 mysterious botched code upgrade breaks voicemail for unlucky att punters for weeks Indignation … Click to enlarge

AT&T declined to say when the patch will be released. People can still leave messages in voice mailboxes, although subscribers may not always be able to play them.

Meanwhile, the telecommunications company is also dealing with another problem: it is being sued for a whopping $ 1.8 million for allegedly helping criminals in so-called SIM exchange attacks.

Seth Shapiro, an associate professor at the University of Southern California, states that his AT&T account was kidnapped by criminals who bribed employees of the cell giant to transfer their phone number to another SIM, allowing criminals to access their Online accounts secured through SMS.

Shapiro, of Torrance, California, alleges that nearly two million dollars in cash and cryptocurrencies were stolen from his web accounts as a result. He filed the federal lawsuit [PDF] with the District Court of the Central District of California on October 17. ®

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