Yesterday, Microsoft released the 19002 compilation for Fast Ring Insiders, but last Friday afternoon they updated that compilation with a solution to a "problem that causes some devices to lock during shutdown or restart ". The compilation problem only contained a "new" feature, a new Bluetooth pairing experience that first appeared with the 18985 compilation, but is now being implemented at 100% of those initiated. 19002 contained a series of changes, corrections and improvements, so it was probably one of those that hindered the shutdown / restart experience.
Of course, if your shutdown experience is broken, it can be a bit difficult to install a new construction. Internal team member Eddie Leonard explains how to work to get the fixed compilation:
You may first have to obtain the base compilation of 19002.1. Remember to use cmdline shutdown / r / t 0 / f instead of the reset button and wait several minutes to restart.
– Eddie Leonard (@DJ_EddieL) October 19, 2019
Then, if you & # 39; If it is stuck and cannot be restarted, open a command line (Start> search for “cmd”> click on “Command Line”) and type “ shutdown / r / t 0 / f ” (without quotes ) to force a close. It may take up to 10 minutes, but your machine will finally restart. From there, check Windows Update and install the compilation offered (you may have to update twice, once to the "base compilation" of 19002.1, and then the fixed 19002.1002). Some users report that they have to restart twice, since "Update and restart" is still displayed after an initial restart, but it should eventually get there.
Hopefully after this, everyone, both Microsoft and Windows Insiders, can relax and have a good weekend after all this is resolved. Good luck and inform us if you continue to have problems.
Additional reading: 20H1, build 19002, build 19002.1002, Fast Ring, Windows 10, Windows Insider