Microsoft clarifies policies, but won’t stop human reviews of Skype and Cortana conversations at this time

  Microsoft clarifies the policies, but will not stop the human reviews of the Skype and Cortana conversations at this time

Last week, a report on the Vice motherboard website revealed that Microsoft was using human contractors to Listening to voice conversations with Skype Translator and Cortana Microsoft is not the only company that uses human contractors to improve its voice recognition technology, but the problem is that the company did not say so explicitly in its different privacy documents.

After the practice was revealed to the public last week, the software giant has recognized it in the company's privacy policy, as well as in the support pages for Skype and Cortana. "We realized, based on the questions raised recently, that we could do a better job specifying that humans sometimes review this content," the Microsoft spokesman told Motherboard in an email statement.

In the Skype Privacy Translator Frequently Asked Questions, the company now explains what type of audio content can be collected and how it is being used. "This may include the transcription of audio recordings by Microsoft employees and suppliers, subject to procedures designed to protect the privacy of users, which include taking steps to unidentify data, demand confidentiality agreements with suppliers and their employees, and demand that suppliers comply with high standards of privacy established in European legislation and elsewhere, "reads the frequently asked questions.

If Apple and Google recently paused human reviews of voice recordings with Siri and Google Assistant for privacy reasons, Microsoft will not do the same at this time. However, the company is apparently considering other changes according to what the Microsoft spokesman told Motherboard. "We have updated our privacy statement and frequently asked questions about products to add clarity and will continue to examine the additional steps we could take," the spokesman said.

Further reading: Cortana, Microsoft, privacy, Skype, Skype Translator

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