Microsoft blocks major Windows 10 update for $1,700 flagship Surface Book 2 after bug makes GPU vanish

It is the last machine that Microsoft has blocked to receive the Windows update May 10, 2019 after the update had unintended consequences.

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The last update of the main function of Windows 10 has been blocked in Microsoft's Surface Book 2, after an error caused the main GPU not to be detected in some machines.

It is the last machine that Microsoft has blocked to receive the Windows update May 10, 2019 after the update had unintended consequences and follows the previous decision to block the update on PCs using USB storage or SD cards.

The Surface Book 2 block was in response to reports that the updated machines did not always detect the Nvidia GPU of the computer, which caused failures and poor performance in certain games and other heavy 3D applications.

The problem also causes the Nvidia GPU, which is next to the Intel GPU integrated in the Surface Book 2 PCs at the top end, to disappear from the Windows 10 Device Manager.

SEE: 20 professional tips to do Windows 10 works the way you want (free PDF) (TechRepublic)

"To protect your update experience, we have applied a compatibility retention on Surface Book 2 devices with Nvidia" dGPU offers Windows 10, version 1903 , until this problem is solved, "reads the Microsoft warning note.

Only the most expensive versions of Surface Book 2 will be affected by the error and the block, since low-end machines lack the separate Nvidia GPU, with the option only available on machines sold from $ 1,700.

For those owners of Surface Book 2 who have already upgraded to the May update, also known as the version 1903, Microsoft recommends restarting the device or selecting & # 39; Search for hardware changes & # 39; in the Action menu of the Device Manager for the machine to detect the Nvidia GPU. However, there are some reports that the machines are locked after selecting "Search for hardware changes".

Microsoft says it is working to solve the problem in a future update and recommends owners of a Surface Book 2 with an Nvidia GPU to suspend the manual application of the 1903 update until the solution becomes available.

Although Windows 10 1903 was launched a couple of months ago, new problems with the update are still being discovered, more recently, when starting a Remote Desktop connection from an updated PC a black screen may appear, a problem that Microsoft says it's working solve.

The May update offers a variety of new features and settings aimed at home users and businesses.

Key additions include a simplified Start menu design, an optimized search option, the Cortana virtual assistant that split off from Search, and new logon options for Windows Hello. Meanwhile, Windows 10 Pro, Enterprise and Education users get a simple way to test programs in an isolated virtual environment using Windows Sandbox.

For a complete summary of what is offered, see the ZDNet guide on the new main features and its complete overview of the update, as well as the TechRepublic cheat sheet.

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