How to get a refund from the PlayStation Store

So you bought something on PlayStation Store and it does not work for you? Whether you bought a game by mistake or simply decided that you prefer to get your money back, getting a refund now is as simple as talking with a representative for a few minutes. Sony's new rebate policy covers preorders, games, DLC, subscriptions and movies, which means that refill forms should no longer be filled out or sent to a vacuum.

Although the new refund policy is more complete, there is still a big caveat: once you have downloaded the content you purchased, you are not eligible for that refund. If you have previously ordered a title, you can get a refund at any time before it is published. But once the game is loaded on your console, you have no luck, even if you have not played it.

We will guide you through the steps necessary to obtain a refund and we will tell you how to prevent preordered games and other content from downloading automatically in the future.


how to get a refund from the playstation store

On mobile devices (left), you will see the option to chat by scrolling to the bottom of the page. In your desktop browser (right), the chat option is on the right side of the page. It is not necessary to move.

Talk to PlayStation support for a refund

There is currently no option on your PS4 console to initiate a refund. You should go to the PlayStation support page on your phone or in your computer's browser and click on the blue "Chat" window. Be prepared to provide answers to simple questions about your support team account to authorize reimbursement.

Your purchase of a preordered title can be reimbursed through the original payment method, but for all other types of content purchased on the PlayStation Store, your PSN wallet will be credited. Obviously, it is preferable to have the money back in your checking or credit account, so it is worth asking politely if the purchase can be refunded to your bank account or PayPal.

Subscriptions to PlayStation Plus and PlayStation Now can also be redeemed, although your PSN wallet can be credited a different amount from the original purchase price, depending on how long the subscription was.

How to turn off automatic downloads

If you are someone who pre-orders many games, there is one step you can take to ensure that you can request a refund if you wish. You will only be eligible for a refund if you have not downloaded or loaded your purchases. So, unfortunate as it is, you must disable the automatic downloads feature of your PS4, which saves time.

Deactivating this function has more drawbacks than positive aspects. While it allows you to request a refund, the system will no longer download your games while doing other things. Instead, you must manually download and install your games during your free time. This will also affect the titles you already play, since you will need to install the updates manually. But if that's not a big problem for you or if your Internet speeds are really fast, it's a bit less of a burden.

To make sure your preorders do not load, first navigate to the row of top-level options, then click on "Settings."


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Scroll down to the "System" setting, and tap "X" on the controller.


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The second configuration from the top is "Automatic downloads". Press that option. [19659015] Finally, disable the "Application update files" setting. This will prevent your PS4 from retrieving and installing updates and preload data.

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