Audible is making some changes to its membership program and how it issues credits, which are used to purchase audiobooks through the subscription service. Now, all the credits obtained through Audible will last up to a year, whereas previously they only lasted six months.
The change comes after a class action lawsuit (and a couple of others) against the Amazon-owned audiobook publisher, which claimed that customers might not have realized that the membership credits they had purchased had given as a gift or that had reached a limit of rollover would be lost. The lawsuits also alleged that Audible was not transparent about the way in which a customer's card was being charged, by moving to an archived secondary card in case the principal was rejected. The demands are in the process of being resolved.
Audible sells audiobooks in several ways. You can go to the site and buy an audiobook at the indicated price without membership, but you will probably pay a little more. The company also sells a multi-tiered membership plan that issues such member credits on a monthly calendar.
Members of the "Gold Monthly" level pay $ 14.95 a month and get a single credit per month, while "Platinum Monthly" members pay $ 22.95 a month. month and get two credits, along with an additional discount on additional audiobooks and selected titles that the publisher offers each month. (There are also annual levels that lower a little more the individual price per credit). Users can exchange those credits for a single audiobook in the store.
Before April 1, those credits would expire after six months, which became a problem if you did not use them immediately and did not store them, only to later realize that you had wasted the money you paid for Audible when the credits disappeared. Now, those credits will expire after one year, while credits issued under an annual plan (where you buy 12 or 24 at a time) will expire after two years.
Members will also see another change: they will receive a monthly statement by email with the credits they have, along with the due dates. They can also use any unused credit to give a book to a friend or relative, and they can now leave their membership on hold for a period of one to three months, up to once a year. The changes should make the company's membership plans a bit more flexible, giving listeners more time to use the credits they paid if their reading list is backed up.