Apple has published a new support document that says the iPhone 11, 11 Pro and 11 Pro Max will give customers a warning if the devices cannot verify a genuine screen after a screen repair job. "If you need to replace the screen of your iPhone, it is important for certified technicians who use original parts of the Apple screen to repair it," reads the page. "Replacements not made by Apple, authorized service providers or certified technicians may not follow proper safety and repair procedures and could result in malfunction or problems with the quality or safety of the screen."
Apple reviews a list of problems that could arise if your screen is changed incorrectly or with a non-genuine part, such as multitouch problems, problems with the accuracy and brightness of the screen color, or if True Tone does not work correctly. "In addition, repairs that do not replace screws or bushings properly could leave loose parts that could damage the battery, overheat or cause injury."
The company is also not afraid to bother customers for this. Apple says a notification will appear on the lock screen of the affected iPhone for 4 days after detecting a problem for the first time, then it will go to the main settings menu for 15 more days. After all that, it goes away to Settings -> General -> About.
According to Apple, this new measure only applies to its new iPhones and not to previous models. Even if it cannot be verified as genuine, iOS does not prevent the screen from functioning normally.
This new screen verification warning follows another alert that Apple recently began to show customers when iPhones detect an unauthorized battery replacement. "We take the safety of our customers very seriously and we want to make sure that the battery replacement is done correctly," said an Apple spokesman about that notification, which was criticized by the defenders of the right to repair because it also disables statistics of the iPhone battery and health data. . "There are now more than 1,800 authorized Apple service providers in the US, so our customers have even more convenient access to quality repairs." Apple recently said it would make genuine parts available to more independent repair companies.
Raising a safety issue with batteries is perfectly reasonable; Batteries can be dangerous. But should the company be so aggressive with the exchanged screens? On the other hand, this is a fairly straightforward way of alerting customers that their local repair shop has given them a display of homeless people. And if you're buying a used iPhone 11 at some time in the future, you won't wonder if the screen was replaced by a cheap part other than Apple.
However, there is an element added to this display notification that also seems a bit alarming. Apple sounds as if the iPhone could inform the company that it is using a screen that could not be verified and link that information to the device's service history. This could cause problems if you need to fix something else on your iPhone.
You may see an additional notification that says: "Apple has updated the device information for this iPhone." This means that Apple has updated the device information maintained for its iPhone for service needs, security analysis and to improve future products.
The Verge has contacted Apple for more details on these new screen verification measures. The company recently introduced a subscription model for its extended AppleCare + warranty, which allows customers to pay monthly even beyond the usual two-year period and maintain coverage for as long as Apple offers service for that device.