Earlier this month, I followed several restaurants throughout New York and spoke with employees of US restaurants. UU To see how they received Google Duplex, the AI that makes realistic calls to make reservations on their behalf. Most, if not all, agreed that these calls sounded unmistakably human, and according to Google's response to the reports of The New York Times there is a 25 percent chance that what were
Google says that a quarter of Duplex calls start with callers, and 15 percent starts with the AI and is then tapped by a person from the Duplex call center. The company told The New York Times that it uses a variety of signals to decide whether a call should be made by a human or a robot, "as if the company was not sure if the business take reservations, or if the user of the assistant can be a spammer. "
Google Duplex works when you try to make reservations with restaurants that offer online booking tools through platforms such as OpenTable, Resy and Yelp. available, then it will implement the voice call AI, as this technology is still quite young and limited: the function was publicly launched late last year and extended to iPhones last April, Google says it is still using callers to help obtain data to train your AI and, eventually, decrease the need for human participation …
Meanwhile, restaurant workers must deal with calls adas that they describe as scary or confusing. On one occasion, while I was following a waitress at a gastropub, Duplex called twice several minutes apart for a single reservation, using two different accents to confirm the reservation. However, in other cases, some restaurants are not even receiving calls from Google Duplex because the caller's identification is potentially similar to spam.
Google says it plans to extend Duplex to other companies such as beauty salons, but until now there seems to be more evidence to be done until the service can scale. The Verge has approached Google for additional comments, and will update this article if we receive a response.